Module 4 · Presenting value online6 of 7 steps completeKnowledge checkPresenting value online1. Which opening is most customer-centred?"Let me tell you about our company's history.""Here is what we heard about your situation — is it still accurate?""We have the best product on the market.""I'll take questions at the end."2. Which statement best expresses value?"The system includes automatic scheduling.""We are the market leader.""Clients save millions.""Based on the 40 hours a month you mentioned, automatic updates could free most of that time — let's check the assumptions together."3. How should you handle an objection during an online presentation?Listen fully, acknowledge it, clarify if needed, and answer briefly and honestly.Ask them to hold it until the end.Counter immediately with a stronger argument.Ignore it if only one person raised it.4. What is the best way to end an online customer presentation?"Any questions?" and then close the call.Show your contact details slide.Summarise what matters to them, recommend a next step and agree actions with owners and dates.Ask them to sign today.Submit answersNeed a hint? Ask innovategrow can point you to the relevant lesson without giving away the answer.PreviousNext
