Module 1 · Digital selling and the buyer's journey
5 of 7 steps complete
Worksheet
Stakeholder and buying-stage planner
Choose a current or fictional opportunity. Use anonymised names.
Use fictional or anonymised examples. Do not enter confidential customer information.
For example: planning software for a mid-sized manufacturer
Event, problem or goal that started it
Role — their main question
Need, exploring, evaluating or deciding
Who, what format, what purpose
Specific, owned and dated
