Module 2 · Better virtual customer meetings6 of 7 steps completeKnowledge checkBetter virtual customer meetings1. Which is the best meeting objective?Present our new analytics service.Get to know each other.Agree the two reporting problems that matter most and who should join a follow-up workshop.Show as many features as possible.2. Which question is most likely to open up useful discovery?"Are you happy with your current reports?""What happens in your team when the monthly report is late?""Would you like to see a demo?""Do you have budget this year?"3. A participant has said nothing for 20 minutes. What is the best response?Ignore it — silence means agreement.Ask everyone to turn their cameras on.End the meeting early.Ask them by name a question related to their role.4. What should a follow-up email after a virtual meeting contain?The objective, key points, decisions and actions with owners and dates.Your full slide deck and nothing else.A request for a contract.Nothing — the meeting speaks for itself.Submit answersNeed a hint? Ask innovategrow can point you to the relevant lesson without giving away the answer.PreviousNext
